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FAQ Jewelry

What are the materials used at A.CEMI Jewelry?

1.Fine and  high quality 18K Gold Plated Silver Jewelry is our main material

2.Various fresh water pearl with different  shape and color are use to complement innovative design. We have pearl shape including round pearl, drop pearl, heart-shaped pearl, baroque pearl, square pearl, and more. Pink luster and white luster pearl are commonly use in our jewelry.

3.Different gems from different origins from around the world–Africa, Ethiopia, Thailand, Brazel, and more— are sourced for our product. Our main gemstone are Pink Tourmaline, Blue Topaz, Opal, White Zircon, Amethyst, and Garnet. 

4.Cubic Zirconia are also use in fashion and lifestyle product at a more affordable price.

Is A.CEMI design in-house?

A.CEMI Jewelry are all designed in-house by our team of jewelry designers in our Bangkok headquarter and bring to life by A.CEMI team. 

Can you gift-wrap my order?

Yes. We offer complimentary gift wrapping. Gift box, warranty card, and jewelry care cloth will be included in all purchase. If you need birthday card, please inform us at Line: @acemijewelry

Do you offer size adjustment service?

1.Ring size adjustment is available. Some design may not be applicable

2.Our necklace and bracelet design is adjustable through silicone slider. If you need to shorten or enlarge, please feel free to contact us. Shortening necklace fee is 100 Baht of charge. Enlarging necklace fee range from 500-800 Baht depending on chain design.

3.For more information, please contact us at Line: @acemijewelry

Can I have a name engraving on my jewelry?

1.Engraving is available, but not all piece. Engraving fee is 500 Baht

2.For more information please contact Line: @acemijewelry

Do you have physical store?

Yes. Please visit us at:

1.Emquartier 2F- Helix Building

2.Siam Paragon 1F

3.Central Chidlom 3F

Which payment methods do you accept?

We accept online payment via Bank Deposits and Credit Card.

What is a Customized Design service?

Please feel free to discuss with us the design you want. Our Customized Design service provides personal consultation. Customization material options include silver 925, 14k, 18k gold with diamond, color gemstones, and pearl.

Do you offer a gem certification service?

1.We can provide you with gem certificates for additional charge by the GIA (Gemology Institution of America), GIT (Gemology Institution of Thailand), GCI Lab. It may takes around 10-15 Days. 

2.For more information, please contact us at Line: @acemijewelry

Can I wear the jewelry if I get allergic very easily?

All of our jewelry are made from  Gold plated silver jewelry which are natural and doesn’t include Nickel. Most of the people will be allergic to Nickel and unnatural materials.

Will the color of jewelry fade or blacken if wear regularly?

After gold is plated to our jewelry, we use  E-coating technology on our jewelry to prolong the durability of the color.

What is A.CEMI product warranty?

1.We offer 1-year warranty with lifetime service.

2.Cleaning jewelry at our stores or sending jewelries to clean at our factory is lifetime free service. Please note that delivery fee may applied.

3.Repair fees may applied depending on product condition. 

4.For more information, please contact us at Line: @acemijewelry

Can I wear the jewelry to bath?

If you wear your jewelry regularly, you can wear it when washing your hands. However, it is recommended to take it off when showering and washing clothes. Please avoid perfume, soap, or detergent to prolong the product life.

Returns questions

What is your return and exchange policy?

1.You can return or exchange your jewelry within 14 business days. Your jewelry must be in the same condition during the time of purchase and a return request must be approved from A.CEMI. 

2.In order to exchange our product which is defective, only goods with the same or lower price can be exchange. It is reminded that there would be no refund.

3.Repair fees may apply depend on each product condition

4.For more information, please contact Line: @acemijewelry

If my ring doesn’t fit, can I change the size?

Yes, you can. Please contact us at Line: @acemijewelry for ring size exchange.

Shipping & Delivery

Can my jewelry be delivered today?

For same day delivery, please add our Line Official @acemijewelry for Grab and Lineman delivery service. Additional charges may apply depending on the distance.

Use coupon code WELCOME10 for 10% off your first order.


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